Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@lunerahome.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support@lunerahome.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@lunerahome.com
At LUNÉRAHOME, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days after delivery, subject to the conditions below.
Return Eligibility
To be eligible for a return, the item must:
* Be returned within 30 days of delivery.
* Be unused and in its original condition.
* Include the original packaging, accessories, and applicable parts.
* Not be damaged due to misuse, improper handling, or normal wear and tear.
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.
How to Request a Return
To request a return, please contact LUNÉRAHOME Customer Support with your order number and the reason for the return.
Please do not send an item back before receiving return instructions from our support team.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
We may request photos or other information to help us review the issue. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
Return Shipping Costs
For returns due to a change of mind or other reasons not caused by LUNÉRAHOME, the customer may be responsible for return shipping costs.
If the return is due to an incorrect, defective, or damaged item, LUNÉRAHOME will review the situation and provide appropriate instructions.
Refunds
Once your returned item is received and inspected, approved refunds will be processed within 15 days.
Refunds will be issued to the original payment method used to place the order.
After we process your refund, your bank or payment provider may require additional time for the funds to appear in your account.
Non-Refundable Items
Items that do not meet the return conditions may not be eligible for a refund.
Original shipping charges may also be non-refundable unless the return is due to an error on our part, a defective product, or where otherwise required by applicable law.
Contact Us
If you have any questions about returns or refunds, please contact LUNÉRAHOME Customer Support through the contact information available on our website
Thank you for choosing LUNÉRAHOME.